Refund Policy

At WHOOP, we strive to ensure that every member has the best possible experience with our products. If you need to initiate a return, please review the guidelines below to determine eligibility and next steps. Please note that return eligibility varies based on membership type, hardware model, and regional regulations.

Looking to start a return or an exchange? Review the following options to determine which path is right for you. 

IN THIS ARTICLE:

Before Starting a Return
How to Start a Return
Return Eligibility by Product & Membership Type
Apparel & Accessories
Frequently Asked Questions
Before Starting a Return
Return eligibility and steps may vary based on where your order was placed and shipped:

Authorized Reseller Purchases: If purchased through an authorized reseller, returns must be processed through the original point of sale, in accordance with the reseller's return policy. WHOOP does not process returns for these purchases.

India Purchases: In India, WHOOP operates through an authorized local reseller. Due to this arrangement, products cannot be returned unless damaged or the wrong product has been delivered.

Social Media Shop Purchases: For apparel and accessories purchased via WHOOP’s social media shops (e.g., TikTok), returns must be initiated through your respective social media account and will be processed according to that platform’s return guidelines.

WHOOP MG Devices: Due to regulatory guidelines around medical-grade hardware, returns of WHOOP MG devices may be restricted in certain regions. If you're located outside of a supported country or your device has been shipped internationally via a third-party service, it may not be eligible for return. 

How to Start a Return
Membership & Device Returns Within 30 Days:
Go to: https://app.whoop.com/membership 

Select Membership & Billing 

Select Cancel

Follow the on-screen instructions to generate a return label.

Pack your Sensor, Battery pack, Band and charging cable securely and drop it off with your carrier.

Refunds will be processed within 10 business days after the return is received and inspected.

Accessories & Apparel Returns/Exchanges
WHOOP accepts all unworn apparel and accessory exchanges within 30 days of delivery unless marked as final sale. For accessories or apparel orders, please reach out to WHOOP Support here to check for return eligibility and arrange your return or exchange with us.

Return Eligibility by Product & Membership Type
Free Trial Returns (WHOOP 5.0 Only)
Trial memberships are available exclusively with a certified pre-owned WHOOP 5.0 device.

To avoid charges, you must cancel within the 30-day trial period and return the WHOOP 5.0 device and charger.

If no action is taken, your trial will automatically convert to a 12-month Peak membership at $239/year.

If you cancel but do not return the hardware, you will be charged a $110 restocking fee.

Returns Within 30 Days (WHOOP 5.0 & WHOOP MG)
Members can return WHOOP 5.0 or WHOOP MG within 30 days of receipt for a full refund (minus shipping costs).

Please note that members are responsible for inbound and outbound shipping costs.

Returns Outside of 30 Days
WHOOP does not accept returns outside the 30-day window.

If you wish to cancel your membership, please refer to Canceling Your Membership.

Family Memberships
Family Memberships can only be canceled and returned within 30 days of receipt for a full refund (minus shipping). 

If returning, the Family Admin must initiate this process for the entire Family 

Membership Downgrades & Device Retention
You can schedule to downgrade your WHOOP membership at any time. Your new membership will take effect at the start of your next billing cycle.

What to Expect
You’ll continue to have access to all features included in your current membership until your next renewal date.

Your membership will automatically switch to the new membership and pricing once your current term ends.

You can manage downgrades directly in the WHOOP app or at app.whoop.com/membership.

If You’re Using WHOOP Life with MG Hardware
If you downgrade from WHOOP Life to a lower membership (like Peak or One):

You do not need to return your MG device.

Your MG strap will continue to function, but features that require WHOOP Life (such as ECG, Irregular Heart Rhythm Notifications, and Blood Pressure Insights) will become locked.

We do not send a replacement WHOOP 5.0 device after a downgrade.

Important Notes
Downgrades do not include partial refunds or credits for unused time.

You can re-upgrade at any time if you decide you want access to higher membership features again.

We'll confirm your downgrade details during checkout and via email, including which features will no longer be available.

Milestone Collection Boxes are final sale and cannot be returned or exchanged due to their customized components.
For detailed guidance on how to return your WHOOP check out Returning Your WHOOP in the US or Returning Your WHOOP Internationally.

Apparel & Accessories
Returns Within 30 Days
WHOOP accepts returns on unworn, unwashed, and undamaged apparel and accessories within 30 days of delivery.

Items must be in original packaging with tags still attached.

If an item is damaged or defective upon arrival, WHOOP will provide a prepaid return label for an exchange or refund.

Members are responsible for covering return shipping costs unless the item is defective.

WHOOP Your Way (custom bands) are final sale and not eligible for return at any time. 

Note: WHOOP Your Way is available in most regions and is exclusively available for 5.0 and MG bands. 

Returns Outside of 30 Days
WHOOP does not accept returns on apparel and accessories beyond the 30-day return window.

Size Exchanges
If you need a different size, you can request an exchange within 30 days, provided the item meets return criteria. 

Note: WHOOP Your Way bands cannot be exchanged for a different size. All WHOOP Your Way sales are final. WHOOP Your Way is not available at this time.

Frequently Asked Questions
Can I cancel or change my order before it ships?
Unfortunately, no. Once an order is placed, we’re unable to cancel or amend it, even if it hasn’t yet shipped. We recommend waiting for it to arrive, then initiating a return. You’ll be able to return the package using a prepaid label and receive a full refund once it’s back with us.

If I decide to return my 5.0, will I be refunded for the upgrade fee?
Yes, our standard 30-day return policy applies. If you return your WHOOP 5.0/MG within 30 days of shipment, you will be eligible for a full refund, including the upgrade fee, minus the cost of shipping.

I am on a trial, can I return the device early so I can upgrade to a 5.0?
No need to return your device! Just go through the upgrade flow to move to 5.0, and you can upcycle your 4.0 when you're ready.

I just bought a WHOOP 4.0 band or accessory. Can I return it and order a 5.0 instead?
WHOOP accepts all unworn apparel and accessory exchanges within 30 days of delivery unless marked as final sale. Please reach out to WHOOP Support here to arrange your band or accessory return. 

I just purchased a 4.0 subscription, can I return my order to upgrade to a 5.0?
For prepaid memberships, if you joined a prepaid membership within the last 30 days or are set to onboard within the next 14 days, the $49 upgrade fee for WHOOP Peak only will be waived. This is automatically applied in the upgrade process, so you just need to follow the upgrade flow—no return required.

We encourage you to pass your 4.0 device to a friend or family to experience the benefits of WHOOP firsthand

Do I need to return my WHOOP One if I want to upgrade to Life/Peak?
Nope! You don’t need to return it—you are able to just upgrade through the app. We encourage you to upcycle your WHOOP One!

Please reach out to Membership Services if you have any questions about your refund.